Privacy Policy

The Function Lab is committed to protecting your privacy and handling your personal information responsibly and transparently.

Who we are
The Function Lab
Chiropractic clinic based in the United Kingdom
Email: ray@functionlab.co.uk
For the purposes of data protection law, The Function Lab is the Data Controller of your personal information.

What information we collect
We may collect and process the following information:
Your name, contact details (email, phone number)
Date of birth
Medical and health information relevant to your care
Appointment details and clinical notes
Payment and billing information
Communication records (emails, messages, reminders)

How we use your information
Your information is used to:
Provide chiropractic care safely and appropriately
Manage appointments and clinical records
Communicate with you about your care
Process payments and maintain financial records
Meet legal, regulatory, and professional obligations

Lawful basis for processing
We process your personal data under the following lawful bases:
Provision of healthcare (including medical diagnosis and treatment)
Contractual necessity (appointment bookings and payments)
Legal obligation (record keeping and professional standards)
Consent, where required

How your data is stored
Your information is securely stored using recognised healthcare practice management systems, including Cliniko, which complies with UK GDPR and data protection requirements.
Access to your information is restricted to authorised personnel only.

Sharing your information
We do not sell or rent your personal data.
Your information may be shared only when necessary with:
Payment processors (e.g. Stripe)
Accounting software (e.g. Xero)
Regulatory or legal authorities where required by law
All third parties are required to handle your data securely and lawfully.

How long we keep your information
We retain clinical records in line with UK healthcare and professional regulatory requirements.
Financial records are retained in accordance with HMRC regulations.

Your rights
You have the right to:
Access your personal data
Request correction of inaccurate information
Request deletion where appropriate
Withdraw consent where applicable
Raise a concern with the Information Commissioner’s Office (ICO)

Contact us
If you have any questions about this Privacy Policy or how your data is handled, please contact:
ray@functionlab.co.uk

Updates to this policy
This Privacy Policy may be updated from time to time to reflect changes in legal or operational requirements.